Last Updated: July 5, 2025
FCM Wallet ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information in relation to our self-custodial cryptocurrency wallet application, website, and services (collectively, the "Service").
By using FCM Wallet, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
1. Information We Collect
1.1 Information You Provide Directly
We collect information that you voluntarily provide when using our Service, including:
- Account Information: Email address (optional for certain features), username, and profile information
- Contact Information: When you contact our support team or participate in surveys
- Transaction Information: Wallet addresses you interact with (stored locally on your device)
- Feedback and Communications: Information you provide when you contact us or participate in community forums
1.2 Information Collected Automatically
When you use FCM Wallet, we automatically collect certain information:
- Device Information: Device type, operating system, unique device identifiers, browser type, and version
- Usage Data: Features used, pages visited, time spent on pages, and interaction patterns
- Network Information: IP address, time zone, and general geographic location (country/region level)
- Performance Data: App crashes, errors, and performance metrics
- Blockchain Data: Public blockchain addresses and transaction data (which is publicly available on the blockchain)
1.3 Information We Do NOT Collect
As a non-custodial wallet, we do NOT have access to:
- Your private keys or seed phrases
- Your wallet passwords or PINs
- The contents of your wallet
- Your complete transaction history (only what you choose to share)
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Service Provision and Improvement
- Provide, maintain, and improve our Service
- Process transactions and send transaction notifications
- Develop new features and functionality
- Personalize your experience
- Monitor and analyze usage patterns and trends
2.2 Communication
- Send service-related announcements and updates
- Respond to your inquiries and provide customer support
- Send marketing communications (with your consent)
- Provide security alerts and fraud warnings
2.3 Security and Compliance
- Detect, prevent, and address technical issues
- Protect against fraudulent or illegal activities
- Comply with legal obligations and regulatory requirements
- Enforce our Terms of Service and other policies
3. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contract Performance: To provide our Service and fulfill our contractual obligations
- Legitimate Interests: To improve our Service, ensure security, and conduct business operations
- Consent: For marketing communications and optional features
- Legal Compliance: To comply with applicable laws and regulations
4. How We Share Your Information
We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party service providers that help us operate our business:
- Infrastructure Providers: Cloud hosting, content delivery networks
- Analytics Services: To understand usage patterns and improve our Service
- Customer Support Tools: To manage support tickets and communications
- Security Services: To protect against fraud and abuse
4.2 Legal and Regulatory Requirements
We may disclose information when required by law or in response to valid legal requests:
- To comply with legal obligations
- To respond to subpoenas, court orders, or legal process
- To cooperate with law enforcement or regulatory authorities
- To protect our rights, privacy, safety, or property
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
4.4 Aggregate and Anonymous Information
We may share aggregated or anonymized information that cannot be used to identify you for research, marketing, or other purposes.
4.5 With Your Consent
We may share your information for other purposes with your explicit consent.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data is encrypted in transit using TLS/SSL protocols
- Access Controls: Limited access to personal information on a need-to-know basis
- Security Monitoring: Regular security assessments and monitoring for threats
- Incident Response: Procedures to respond to data security incidents
- Employee Training: Regular privacy and security training for our team
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our Service to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain business records for analysis and/or audit purposes
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
7.1 Access and Portability
You have the right to request access to your personal information and receive it in a portable format.
7.2 Correction and Update
You can update or correct your information through your account settings or by contacting us.
7.3 Deletion
You may request deletion of your personal information, subject to certain legal exceptions.
7.4 Objection and Restriction
You can object to certain processing activities or request that we restrict processing of your information.
7.5 Marketing Communications
You can opt-out of marketing communications at any time using the unsubscribe link in our emails or by contacting us.
7.6 Do Not Track
We do not currently respond to Do Not Track signals as there is no industry standard for compliance.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Understand how you use our Service
- Improve your experience
- Analyze traffic and usage patterns
8.1 Types of Cookies We Use
- Essential Cookies: Required for basic functionality
- Analytics Cookies: Help us understand usage patterns
- Preference Cookies: Remember your settings and choices
8.2 Managing Cookies
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect functionality.
9. Children's Privacy
FCM Wallet is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will promptly delete it.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions where applicable
- Other legally recognized transfer mechanisms
11. Third-Party Links and Services
Our Service may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending you an email notification (if we have your email)
- Displaying a notice in our app
Your continued use of our Service after changes indicates your acceptance of the updated Privacy Policy.
13. Region-Specific Privacy Rights
13.1 European Economic Area (EEA) and United Kingdom
If you are located in the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR), including:
- The right to be informed about our processing activities
- The right to withdraw consent at any time
- The right to lodge a complaint with your local supervisory authority
- The right to object to processing based on legitimate interests
13.2 California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect, use, and share
- The right to delete personal information (subject to exceptions)
- The right to opt-out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
13.3 Other Jurisdictions
If you are located in other jurisdictions, you may have additional rights under local privacy laws. Please contact us for more information about your specific rights.
14. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
FCM Wallet Privacy Team
Email: [email protected]
Website: https://fcmwallet.com
When contacting us, please provide sufficient information for us to identify you and respond to your request.
15. Verification of Requests
To protect your privacy and security, we may need to verify your identity before responding to privacy rights requests. The verification process may include:
- Confirming your email address
- Verifying account information
- Requesting additional information to confirm your identity
Thank you for trusting FCM Wallet with your privacy. We are committed to protecting your personal information and providing transparency about our privacy practices.